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Glossary

Process Evaluation
A study that seeks to determine if a program is operating as it was designed to. Process evaluations can be conducted in a number of ways, but may include examination of the service delivery model, the performance goals and measures, interviews with program staff and clients, etc. Process evaluations are not included in a program’s evidence base and therefore do not determine a program’s evidence rating, but may be used as supporting documentation. See Program Review and Rating from Start to Finish for more information.